Effective Knowledge Navigation For Problem Solving Using Heterogeneous Content Types
Ralph Barletta, Philip Klahr · 1997
Over the past few years many companies have begun emphasizing and implementing processes to capture and share knowledge within their organizations [Davenport & Prusak, 1997; Edvinsson & Malone, 1997; Stewart, 1997]. Corporate infrastructures are being developed to facilitate knowledge creation and reuse, and a variety of software tools are currently available to support the knowledge management (creation,