EVALUATING CLOUD COMPUTING CHALLENGES FOR NON-EXPERT DECISION-MAKERS
Karim Mualla, The Society of Digital Information and Wireless Communication · International Journal of Digital Information and Wireless Communications · 2015
Non-expert managers in various types of organizations usually find it challenging to decide whether to adopt cloud computing services, which are internet-based, instead of the conventional in-house technologies, which are physically owned and controlled onpremises. This paper evaluates cloud computing management challenges that were selected and ranked by a number of non-expert managers through a decision-making survey. The outcome argues that the Urgent Support Availability aspect is selected as the most worrying factor amongst the majority of nonexpert managers taking into account the associated cost, and future demand changes. In addition, multiple decision-making considerations are identified through a cloud utilization framework and evaluated from a nonexpert management perspective in relation to performance, network reliability, integration, quality of service, and actual business benefits.