Usability designers improve the user-centred design process
Bengt Göransson, Torsten Sandbäck · 1999
This paper introduces the idea of having a usability designer role in development team following a user centred approach. There are difficulties in incorporating the user-centred activities into an existing development process, as a user-centred life cycle among other things requires new ways of searching for solutions. Often there is a need for more direct communication and co-operation between users and developers. Somebody has to strengthen this communication as well as to keep the usability method on track. This role is responsible for the usability in all phases of development. In our opinion there exists a need for a person with ability to, for example, specify usability goals; conduct user and task analyses; make the user interface design and lead the design team