Measuring the quality of user-developed applications
Suzanne Rivard, P. Lebrun, Jean Talbot · 2002
Ever since users started developing applications, information systems (IS) practitioners and researchers have been concerned about the quality of user-developed applications. The authors report the results of a study conducted in order to develop and test a measure of the construct. In order to do so, the major dimensions of software quality were identified from the software engineering literature and a questionnaire was developed. The questionnaire was completed by 28 users from a single organization. Results of reliability and criterion-related validity analyses indicate that the instrument shows relatively high levels of internal consistency, the Cronbach's alphas for each of the ten dimensions of quality varying from 0.7 to 0.93. Criterion-related validity was also found to be satisfactory.>