Accelerating trans-disciplinary research to a knowledge-sharing infrastructure
Heli Yamaguchi · 2004
The evolution and dominance of the service based functions and their distinguished features are studied. As the service industry matures, intense machine interaction, knowledge intensive services has become an essential requirement issues for the customers. A wide range of interconnected topics, emphasizing the multi-faced nature of service functions is discussed. By proper 'humanization and personalization' of interactive system and by the use of teams of computer supported professionals, it is possible to provide the knowledge service universally accessible for any customers.