Future Telecommunications: Exploring Actual Use.
Lynne Baillie · International Conference on Human-Computer Interaction · 2003
The paper presents the initial findings of an exploratory study on the use of a multimodal mobile phone application in a real life setting and in a more traditional lab setting. Some established methods for evaluation were used, however new evaluation tools were also used in an aim to discover more about the users experience when using the application. This is a difficult area in which to undertake evaluations and one which offer opportunities and challenges to designers and evaluators, some of the challenges that we faced are discussed in this paper. The paper concludes with a short exploration of possible future avenues of research.