An approach toward implementation of OSS/BSS using NGOSS
H. Tada, W. Usui, Xu Jian Wen · 2004
The information and communications services industry is rapidly changing with new rules, new competitors, new customers, unprecedented demands and the emerging requirements for e-business. As the market develops the key objectives are faster service introduction, improved quality of service, all at lower cost. Achieving these objectives requires careful automation of processes for customer support and operations management. The business support and operation support systems (BSS and OSS respectively) are making good progress in stepping towards solutions for supporting these activities. The telemanagement forum (TM forum: http://www.tmforum.org/) has proposed a framework of new generation operations systems and software (NGOSS) as an approach for process re-engineering. In this paper, we introduce the key architecture and framework of the NGOSS.