HUMAN LANGUAGE TECHNOLOGIES FOR E-GOV
Mário Jorge Ferreira Rodrigues, Gonçalo Paiva Dias, António Teixeira · 2010
DETI / IEETA, University of Aveiro, Aveiro, [email protected]: e-gov, Life-event, Human language technologies, Natural language interface, Information extraction.Abstract: Effective provision of government services implies that, besides being provided online, services become avail-able through other channels, are organized according to citizen’s expectations, are accessible to everyone,anytime and anywhere, and include information from unstructured sources. It is also essential to providethe tools that allow citizens to correctly identify the services they need. In this paper we will discuss howit is possible to improve e-gov service delivery by using human language technologies. We argue that thesetechnologies can contribute to: deliver services in more inclusive manners; provide human centered and mul-tilingual service and support; and include non-structuredinformation scattered across different sources.