The holistic evaluation of expert system interfaces
Stephanie M Ots, Elizabeth A. Kemp · 2002
There has been little work done with respect to the evaluation of interfaces to expert systems. A methodology for comparing expert systems in a holistic fashion is discussed. The design of two interfaces to the same expert system and their evaluation are reviewed. The qualitative analysis of the observations and interview transcripts is discussed and the major findings with respect to expert system interface issues reported.