Utilizing online content as domain knowledge in a multi-domain dynamic dialogue system
Craig Wootton, Michael McTear, Terry J. Anderson · 2007
Recent research in dialogue systems has investigated the feasibility of relying on information extracted from the Internet as a source of content and domain knowledge. However, this information needs to be processed and prepared into a form understandable by the dialogue manager. The number of domains and web sites are often restricted to a finite number, with prior knowledge of the site structure itself usually required by the dialogue manager. We present an architecture which demonstrates that multidomain dialogue, relying on information extracted from online sources, is possible without the need for human intervention or knowledge of the site structure itself.