Quality and Cost - It's Not Either/Or: Making the Case With Cost of Quality
G. R. Webb, Nanette Patton · Defense Technical Information Center (DTIC) · 2008
Today's organizations must be committed to the continuous pursuit of quality improvement as a requirement for survival. Traditionally, quality and cost have been perceived as a trade-off decision. For this reason, the main purpose and benefit of measuring quality costs has been to demonstrate that improved quality and lower costs go hand-in-hand. Through collection and analysis of these quality costs, improvement is translated into a language management listens to and responds to: money. This article provides tools and techniques to help infuse cost of quality (COQ) concepts into the project team activities to promote quality improvement throughout the full project life cycle.