A Participatory Design Technique for High-Level Task Analysis, Critique, and Redesign: The CARD Method
Leslie Gayle Tudor, Michael J. Muller, Tom Dayton, Robert W. Root · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 1993
CARD (Collaborative Analysis of Requirements and Design) is a participatory technique for analyzing task flows and for redesigning task flows, in software systems. It provides a macroscopic complement to the more microscopic design activities that are supported by the PICTIVE technique. CARD uses the metaphor of a card game as the vehicle for communication and collaboration among users, developers, and designers. We describe the technique, and provide illustrative session protocols and assessment data. The paper closes with a comparison to other relevant participatory practices, and a discussion of CARD's shortcomings.