Utilities Scramble on FTC Identity‐theft Rule
Sandy Nance, Tommy Holmes · American Water Works Association · 2008
This article discusses how water utilities and AWWA are scrambling to comply with a Federal Trade Commission (FTC) rule that includes water utilities among financial entities that must have a written plan by November 1 describing how they will identify and respond to “red flags” that indicate identity theft involving customer accounts. The program must include reasonable policies and procedures for detecting, preventing, and mitigating identity theft. The article lists several examples of “red flags”.