A Study on the Improvement Plan of Service Competitiveness by Process Innovation
Bong Jun Choi, Byung–Hak Leem, Han-Kuk Hong · Journal of the Korea Industrial Information Systems Research · 2008
Importance of service competitive power is greatly increasing. Domestic enterprises are recognizing the importance of service competitive power, but the correspondence is insufficient level. Because service has the characteristic that production and consumption synchronizes, it can be considered as process. In this study, we utilize the process reform by plan for service competitive power elevation. We divide service process reform by four types based upon special quality of goods(form and formlessness) and reform target (new process design and existing process improvement), and present various examples by each type. On the this basis, we suggest the specific elevation plan of competitive power.