Enterprise ITSM Implementation Model under Social Computing Mode
Liang Weng, Baozhang Weng · 2010
The popularization of social computing leads to the virtualization of enterprise IT resources, IT staff and IT service operation. Based on the knowledge body and best-practices from ITIL v3, this paper raised a distributed ITSM implementation model that fully incorporates social computing model, with special emphasis laid upon Extended Service Desk and IT Service Management Platform, and integration with relevant IT service resource clouds. Through brief application value analysis, this model will promote all-win cooperation between relevant parties, and help promote the adoption and application of ITSM.