Business design technology: software development for customer satisfaction
R. E. Dunham · 2002
Action Technologies has developed a new technology, business design technology (BDT), for developing applications that support businesses in managing and tracking the completion of business actions in order to produce customer satisfaction. With this new technology, customer satisfaction can become part of the design specification for mission-critical systems that produce revenues and manage costs for the company. Applications produced with this technology not only manage both the recurrent, structured actions and unstructured, improvisational actions in support of business objectives but also provide mechanisms for monitoring and managing the satisfaction of customers involved with the application. Moreover, BDT significantly reduces the time and cost required to develop, distribute, and modify BDT applications for business.>