The people aspects in modern process improvement management approaches
Morten Korsaa, Jørn Johansen, Tomas Schweigert, Detlef Vohwinkel, Richard Messnarz, Risto Nevalainen, Miklós Bíró · Journal of Software Evolution and Process · 2011
It is well-known that process improvement change requires “tools-processes-people.” Engineers have spent most energy on the tools and processes, but everything is done by people, and success depends on people and their competencies. The increasing focus on people is reflected in many change models; some are discussed in this paper.