RosterBuilder: an architecture for an integrated airline rostering framework
Karl F. Doerner, Gabriele Kotsis, Christine Strauß · 2002
Rostering is a crucial planning process in an airline's overall scheduling hierarchy. Besides addressing the issues of crew utilisation and crew costs (which represent two of the major expenses in running an airline), a rostering tool must also cover the question of quality requirements. The quality of service can be improved by having the rostering tool take into consideration the skills of individual flight attendants during the rostering process. The quality of work life that an individual employee enjoys depends on his or her ability to participate in the rostering process. To an extent, this participation involves the employee's ability to determine his or her own work schedule, which in turn also impacts his or her job performance. Timely and ubiquitous access to rostering information therefore represents a crucial benefit for employees, as it enables them to not only query data on schedules, but also to submit their preferences at all times and in any place. In this paper