Cross Organisational Workflow Co-ordinated by Software Agents.
J Shepherdson, Simon G. Thompson, B R Odgers · 1999
this paper we argue that software agents are a suitable abstraction for developing systems that overcome these problems. Furthermore, it is inappropriate and unnecessary to implement a workflow management system using only agents. What is required is an agent layer to manage the interoperation of disparate workflows and add value for workflow users by supplying extra information services, whilst maintaining investment in existing workflow technology.