Automated transcription of conversational Call Center speech – with respect to non-verbal acoustic events
Gellért Sárosi, Balázs Tarján, Tibor Fegyó, Péter Mihajlik · Intelligent Decision Technologies · 2014
This paper summarizes our recent efforts made to transcribe real-life Call Center conversations automatically with respect to non-verbal acoustic events, as well. Future Call Centers – as cognitive infocom systems – must respond automatically not onl