User expectations and real experience on a multimodal interactive system
Kristiina Jokinen, Topi Hurtig · 2006
We present evaluation results of a multimodal route navigation system that allows interaction using speech and tactile/visual modes. Various functional aspects of the system were studied, related especially to the IO-modalities and their use as means of communication. We compared the users’ expectations before the evaluation with their actual experience of the system, and found significant differences among various user groups.