Implementing a Quantitatively Controlled Software Process
Biermann Horst, Frank Niessink, Hans J. van der Vliet · 1999
Ericsson ETM/BL/RU is a Ericsson Unix software Development Group (UDG) in the Netherlands which was assessed at level three of the Software CMM in 1995. The customers of the software development centre, which are other departments within Ericsson, are sharply focussed on cost and time to market of software development. At the same time, performance (speed), fault tolerance and security demands are very high. These high and potentially conflicting demands make it important for this UDG to be able to communicate with its customers about the cost of software quality, i.e. how much it costs and how long it takes to develop software of a certain quality. Consequently, UDG also needs to be able to quantitatively manage and control its software process. Therefore, the organisation is currently implementing the CMM level four. In this paper, we look at the measurement system implemented by the software development centre as part of its effort to reach level four of the Software CMM. We use a g...