Ensuring usability: Aetna's experience
Irwin J. Sitkin, L.H. Mason · 2002
The history of Aetna's Usability Laboratory, built in 1986 in response to the realization that usability of computers is an important business issue, is recounted. The laboratory's physical structure and its value to the company are described. A number of conclusions Aetna has reached about how usability engineering is best accomplished in a corporate environment are discussed.>