Implementation of a Network Print Management System
George A. Kelley, Elizabeth A. Regan, C. Steven Hunt · Cases on information technology series · 2004
This case provides an interesting study from a number of perspectives on the implementation of a Network Print Management System (NPMS) in a complex end-user environment. It examines issues related to technology, systems analysis and design, selection and management of outsourced services, installation, testing, troubleshooting, and end user participation and acceptance.