The Art of Designing Meaningful Conversations

Rebecca Wirfs-Brock · 2004

In my last column I introduced a framework for developing and describing use cases (see Figure 1). Use cases, scenarios or scripts are roughly synonymous terms for important ways to focus our design activities. In this column we’ll see how use cases, system/actor conversations, and supporting object designs fit together. We’ll explore some issues surrounding the development of these models. We’re still learning about where certain techniques work well and where they fall short. There are several helpful hints and some pitfalls. First, let’s briefly review this framework.

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