Towards the Narrative Approach to Collect Group Knowledge and Context
Flávia Maria Santoro, Patrick Brézillon · 2005
Abstract. Reusing knowledge within an organization is still a challenge in the Knowledge Management area. The context of use is as important as the knowledge itself, since knowledge cannot be separated from its use in practice. We suggest that the group storytelling technique supported by a groupware tool can help the elicitation of a shared context. Our goal is to discuss how a group storytelling tool can help the externalization of the contextual information behind the scenes of a story told by a group, making it easier to understand, interpret, and mainly to reuse the knowledge and context intrinsic to it. 1.