Aiding the Intelligence Analyst: From Problem Definition to Design Concept Exploration
Emily S. Patterson, David D. Woods, David Tinapple, Emilie M. Roth, John M. Finley, Gilbert G. Kuperman · 2001
This report details a complete, beginning-to-end Cognitive Systems Engineering (CSE) project tackling the challenges of conducting intelligence analysis under the condition of data overload. We first reviewed and synthesized the research base on data overload from multiple complex, high-consequence settlings like nuclear power generation. We conducted a study to identify the aspects of this research base that applied to intelligence analysis as well as unique challenges. We observed expert intelligence analysts conducting an analysis and we identified challenging tasks that leave analysts vulnerable to making Inaccurate statements. We developed modular design concepts, or 'design seeds', that could be incorporated into both ongoing and future design efforts.