Dysfunctional User Behavior in Systems Development
Engming Lin, Chang‐Tseh Hsieh · Journal of Information Systems Management · 1990
Because extensive user involvement in systems development projects is essential to successful systems implementation, MIS managers should be aware of the various factors that can cause users to avoid participation in systems development. This column discusses three factors -senior management behavior, corporate culture, and user personalities - and provides examples of how these factors can adversely affect users' attitudes toward systems development.