The role of team factors in software cost and quality
Mayuram S. Krishnan · Information Technology and People · 1998
This paper examines the impact of team factors in software development, such as the domain and language experience of the team members and the personnel capability of the team, on the costs and quality of the software products. The measure of the quality of the software products is based on the number of unique field problems that customers reported. The analysis, based on data collected on 37 software projects from a leading firm in the packaged software industry, indicates that software teams with higher levels of personnel capability exhibit significantly higher productivity and quality in the software products they deliver. A case study of one of the most successful package software development efforts at this firm highlights the important aspects of team dynamics in a highly successful software project.