Assessing library web page usability: how benchmarking can help
Sue White · Library and Information Research · 2009
This article looks at how the 'Mystery Shopper' methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.