Social Navigation and Seamful Design
Matthew Chalmers, Andreas Dieberger, Kristina Höök, Åsa Rudström · 2004
Networked services have unique possibilities of aiding users to find their way through information space or to decide what to choose or buy, by utilising the presence of a large number of other users. These other users may already have explored the service functionality; they may possess specific domain knowledge; and they may provide