Experimental based tool calibration used for assessing the quality of e-commerce systems
Antonia Stefani, Dimitris Stavrinoudis, Michalis Xenos · Kluwer Academic Publishers eBooks · 2006
This paper presents a method used to evaluate the quality of e-commerce systems. The presented method uses a Belief Network in order to model the factors and criteria affecting the quality of e-commerce systems. This model can be applied not only for assessing the quality of e-commerce systems, but also for ensuring quality design before development. It also offers numerical results for the overall quality of an e-commerce system, as well as for its intermediate factors and lower-lever criteria. This paper presents the experimental results and the data analysis that aided towards the calibration of the model, i.e. assessing an e-commerce system and its individual characteristics based on the numerical results derived from the model. 1