Why did that happen? - Building appropriate mental models on groupware functions
Volker Wulf · 1999
Mental models are cognitive structures, which are built to understand certain aspects of the real world. Planning and control of human activity are based on them (cf. Johnson-Laird 1980; Dutke 1994). Learning a computer application goes along with the development of appropriate mental models (Norman 1983; Dutke 1994). To