SUPPORTING BUS DRIVER COLLABORATION: NEW SERVICES FOR PUBLIC TRANSPORT MANAGEMENT
Oskar Juhlin, D N Vesterlind · 2001
The development of mobile IT continuously provides new resources of use in the road environment. However, there are problems turning technical options into meaningful applications. This paper presents a method where observation of daily practices to identify users' demands to inform ITS-design. The particular case is bus driving and public transport management, seen from the bus-drivers' perspective. We focus on the drivers' communication and evaluate present technical support for such interaction. Then, a new system service is outlined to provide a flexible and smooth support for speech communication.