A holistic approach to usability
MariAnne Karlsson · Chalmers Publication Library (Chalmers University of Technology) · 2000
A narrow, ‘information processing’, approach to studying the interaction between human beings and computers has met critique. Based on a more holistic approach, an investigation into the usability of VSOP tools reveals a complex usability problem picture. Some problems are related to the artefact (e.g. poor user interface designs and lack of system functionality); others to user issues (lack of proper skill/training). Also unrealistic expectations on the new tools and external influences, such as a continuous updating of the tools, add to the picture. Overall, the results demonstrate the importance of a more holistic approach to usability issues.