The big picture of UX is missing in scrum projects
Marta Kristin Larusdottir, Åsa Cajander, Jan Gulliksen · 2012
The Scrum development process has gained increasing popularity during the last decade. At the same time user experience (UX) has emerged as an important quality feature. However, the integration of UX related activities into Scrum projects has not been without problems, and this area needs to be further examined. This paper describes the results from two in depth interviews with knowledgeable UX specialists working in Scrum projects in the product development industry. It describes their ways of working generally with UX, their experiences from UX evaluations and the challenges encountered from their UX work. The main concern when working with UX in Scrum projects is that the big picture of UX is often lacking. Finally, the paper discusses the differences and similarities between the experiences from the UX specialists. Author Keywords User experience, user experience evaluation, usability, agile