Exploring mobile CSCW Five areas of questions for further research
Mikael Wiberg, Åke Grönlund · 2000
We report ongoing research in search of characteristics of mobile work and use of mobile ICT (information and communication technologies) to support such work. Based on an explorative case study of the work of mobile service technicians at Telia Nra, we outline five areas of questions where mobility changes fundamental aspects of the work. The areas concern both individuals as a professional and as a social being. The professional aspects include sharing knowledge, explicit as well as tacit, forming a professional identity. The social being aspects include becoming a member of a social group, and maintaining the community. Keywords: Awareness, CSCW, Community, Co-operation, Co-ordination, Introduction to social groups, Mobile work. 1. Introduction The recent technical development has made it possible to work at a distance. Wide dissemination of mobile phones, increased capacity of computer networks, integration between telephony and computer systems are factors that work together to ...