Understanding Interfaces: A Handbook of Human - Computer Dialogue
Mark W. Lansdale, Thomas Caton Ormerod · Open Research (University of Surrey) · 1994
Interfaces in context - the context of interface use understanding dialogue - fitting dialogues to the task, fitting dialogues to the medium, the structure of dialogues, maintaining dialogues understanding user skills - skill as procedures, skill as understanding, skill as exploration understanding interface design - designing interfaces, evaluating interfaces.