Specifying and Evaluating Usability Requirements Using the Common Industry Format: Four Case Studies
Nigel Bevan, Nigel Claridge, Martin C. Maguire, Maria Athousaki · 2002
The Common Industry Format for usability test reports has been used to introduce usability into public and private contracts for the development of two web sites, acquisition of a travel management system and acquisition of travel agency software. Four pairs of supplier and consumer organisations worked with usability specialists to establish usability requirements and/or to evaluate whether the supplied system met the requirements.