Information Seeking in Full-Text End-User-Oriented Search Systems: The Roles of Domain and Search Expertise
Gary Marchionini · Library & Information Science Research · 1993
Information seeking is a problem-solving activity that depends on a variety of individual and systemic characteristics. As part of an ongoing investigation of how highly interactive electronic access to primary information affects information seeking, a series of studies explored the effects of domain expertise and search expertise. Professional search intermediaries and experts in computer science, business/economics, and law conducted assigned searches in hypertext or full-text CD-ROM databases. Domain experts were content-driven; they sometimes used technical query terms based on their knowledge, formed expectations related to possible answers, and browsed the full text freely