Architecture of Service Organizations
Moises Cases, Douglas A. Bodner, Bhyrav Mutnury · 2009
This chapter contains sections titled: Introduction Service Architectures and Components Value Networks Business and Work Processes Social Networks Service Delivery: Resources, Capacity, Skills, and Quality Organizational Modeling Organization and Process Optimization Case Study 1: Small Organization—Engineering Services Case Study 2: Large Organization—Laboratory Services Data Collection Methods References and Further Reading