A Critical Evaluation of User Participation Research: Gaps and Future Directions
Ji‐Ye Mao, M. Lynne Markus · Journal of the Association for Information Systems · 2004
In this theoretical synthesis, we juxtapose three traditions of prior research on user participation and involvement: the survey and experimental literature on the relationship between user participation and IS success, the normative literature on alternative development approaches, and qualitative studies that examine user participation from a variety of theoretical perspectives.We also assess progress made in the three bodies of literature, and identify gaps and directions of future research for improving user participation.