A Sociotechnical Approach to Knowledge Management in the Era of Enterprise 2.0: the Case of OrganiK.
Dimitris Bibikas, Dimitrios Kourtesis, Iraklis Paraskakis, Ansgar Bernardi, Leo Sauermann, Dimitris Apostolou, Gregoris N. Mentzas, Ana Cristina Vasconcelos · White Rose Research Online (University of Leeds, The University of Sheffield, University of York) · 2008
Abstra t. The in reasing need of small knowledge-intensive ompanies for loosely- oupled ollaboration and ad-ho knowledge sharing has led to a strong requirement for an alternative approa h to developing knowledge management systems. This paper proposes a framework for managing organisational knowledge that builds on a so io-te hni al perspe tive and onsiders people as well as te hnology as two highly inter onne ted omponents. We introdu e a on eptualised system ar hite ture that merges enterprise so ial software hara teristi s from the realm of Enterprise 2.0, and information pro essing te hniques from the domain of Semanti Web te hnologies. In order to deliver a KM approa h that ould assist in redu ing the so io-te hni al gap, we suggest deploying su h a solution using an integrated so iote hni al implementation methodology. Key words: knowledge management, so io-te hni al approa h, SMEs, enterprise so ial software, semanti web te hnologies, system ar hite ture 1. Introdu tion. The majority of today's enterprise knowledge management tools, te hniques and metho-dologies have been developed with large rms in mind [25℄, and thus adhere to requirements that are inevitably in oni t with the pe uliarities of small knowledge-intensive ompanies [12℄. Current Knowledge Management (KM) systems are not only expensive to pur hase, but also require the ommitment of signi ant resour es to their deployment, maintenan e, and daily operation. The amount of eort required for performing a tivities ore to KM systems, su h as designing taxonomies, lassifying information, and monitoring fun tionality [33℄