A Study on the Design Method of KPI System in Chinese Communication Enterprises
Ning Zhou, Xuyi Chen, Jian-Hai Wang · Journal of Communication and Computer · 2009
This paper studies the characteristics of KPIs of Chinese communication enterprises (illustrated by the case of a provincial mobile communication enterprise), discusses the methods of designing and establishing KPI system in communication enterprises, and summarizes indicator extraction codes and data analysis results. This study provides useful experience for maintenance and operation of KPIs.