From Browsing Behavior to Usability Matters
Eelco Herder, E.M.A.G. van Dijk · University of Twente Research Information · 2003
Many features of interest can be observed from metrics of user navigation, of site structure and of paths followed through the site. These metrics can be used for recognizing and predicting usability matters. This papers discusses models and techniques needed, and how they can be used for adapting navigation support to user needs in various contexts of use 1