Designing a better web portal for digital government: a web-mining based approach
Xiao Yan Fang, Olivia R. Liu · International Conference on Digital Government Research · 2005
This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government - online government service delivery. In particular, we propose and study the e-service selection problem and introduce a web-mining based approach to e-service selection. The proposed approach is evaluated using real world data collected from the Utah State Government Web portal.