Toward intelligent message routing systems
Thomas W. Malone · RePEc: Research Papers in Economics · 1985
As it becomes both technically and economically feasible to send electronic messages to a large number of possible recipients, the problem of deciding who should receive a particular message will become increasingly important. It will be essential to provide tools for extracting interesting and relevant messages from a potentially large pool of less useful information. This paper focuses on the application of techniques from artificial intelligence and organizational science to the development of intelligent message routing systems. Our discussion is illustrated with examples from a series of informal studies of how people share information in organizations, and descriptions of a system under development in our research group at MIT.