Controlling User Experience through Policing in the Software Development Process
Mats Hellman, Kari Rönkkö · Interplay between Usability Evaluation and Software Development · 2008
Today the challenge in the mobile industry is User experience (UX), which is starting to affect software engineering processes. A common use or definition of the term UX is still not de facto defined. Industry and academy are both in agreement that UX definitely includes more than the previous usability definition. Our concern in this paper is how industry and manufacturers can manage to successfully get a UX idea into and through the software development cycle? Our discussion includes obvious components from usability and new UX components that are not taken into account by prevailing HCI approaches. We will discuss branding, trends and timing as vital components in that puzzle.