Service Orientation: Winning Strategies and Best Practices
Paul D. Allen · Medical Entomology and Zoology · 2006
Foreword Preface Acknowledgements Acronyms and abbreviations Part I. Overview: 1. Basics of service-orientation 2. Execution management 3. Business process management Part II. Business Architecture: 4. Service-oriented process redesign 5. Gleaning business value 6. Achieving business agility Part III. Service-oriented architecture: 7. Service-oriented architecture themes 8. Service-oriented architecture policy 9. Service design 10. QoS infrastructure design Part IV. Service-Oriented Management: 11. The big picture 12. Service-level agreements 13. Cultural factors Part V. Case Studies: 14. Queensland Transport: a case study in service-orientation 15. Credit Suisse: a case study in service-orientation References Useful sources of information.