Personalization of Web Services: A Study on the Fit Between Web Tasks and Person
Fiona Fui‐Hoon Nah, Keng Leng Siau, Min Ling · Journal of the Association for Information Systems · 2005
Personalization is increasingly being considered an important ingredient of Web applications. In most cases, personalization techniques and mechanisms are used for tailoring information services to user needs. It is motivated by the recognition that a user has needs, and meeting them successfully is likely to lead to a satisfying relationship and re-use of the Web services offered. However, if the personalization mechanisms do not match the needs depicted by the tasks, it will decrease user satisfaction and performance. In this research, we use the cognitive fit theory to examine the fit between personalization mechanisms and Web tasks.